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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 108
Voice of Customer
Earning a Return on Your “Relationship Fund”
George Brown
-
November 9, 2012
Reinventing your small business with a deeper understanding of customers
Christopher Brown
-
November 9, 2012
More Listening, Fewer Surveys Will Improve Your Experience!
Jeanne Bliss
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November 8, 2012
How you can create killer customer insights
Christopher Brown
-
November 8, 2012
Retailers misinterpret the ‘Showrooming’ Effect at their own peril
Gregory Yankelovich
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November 6, 2012
Real-time IVR Post-call Survey Alerts are a MUST
Jodie Monger
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November 2, 2012
Is the NPS really so simple?
Lea Ward
-
November 1, 2012
How to Effectively Listen on the Social Web [Infographic]
Mike Lewis
-
November 1, 2012
The research proves it
Jodie Monger
-
October 31, 2012
‘I heard what you had to say’ can go a long way
Patrick Gibbons
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October 31, 2012
How to Truly Listen to Your Customers – through Social Media and Enterprise Content
Diane Berry
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October 30, 2012
Diversification in Customer Listening
Mark Ratekin
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October 29, 2012
Getting predictive: Voice of Customer, without the Voice
Jennifer Batley
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October 26, 2012
The NY Yankees and Their Contribution to Understanding Customer Experience Programs
Chris Travell
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October 23, 2012
How to measure awareness advertising
Christopher Brown
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October 20, 2012
Customer Feedback Leads to a More Successful Business
Erica Bell
-
October 19, 2012
The Big Data Problem in Customer Experience Management: Understanding Sampling Error
Bob Hayes
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October 18, 2012
Pretty Good Practice: Target Customer Feedback using Analytics
Peter Leppik
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October 17, 2012
Improve customer loyalty by ditching surveys and solving problems, including the silent ones
Adrian Swinscoe
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October 17, 2012
Innovations in Mystery Calling would excite Sherlock Holmes
Jim Rembach
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October 17, 2012
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Page 108 of 182
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