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Paul Segre

Paul Segre
Paul Segre is the president and chief executive officer at Genesys. Since taking on this position in 2007, he has led the company to consistent yearly double-digit growth, including record revenues of more than $740 million in 2013. Paul joined Genesys in 2002 as chief technology officer with responsibility for product management and engineering. In 2004, he became chief operating officer with responsibility for sales, service, and support. From 2002 to 2011, Paul held a variety of executive management roles at Alcatel-Lucent, including president of the Applications Group, which included Genesys.

The Cloud — Customer Experience’s Saving Grace?

Zendesk, the customer service platform, performed so well during its initial public offering that it makes one wonder: is this finally our turning point...

Three Reasons to Celebrate Customer Service Week 2012

This week, companies around the world will observe "Customer Service Week" to celebrate their customers and the contact center employees that service them. ...

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