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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 351
Service and Support
Do I detect a pattern here?
Mitchell Goozé
-
October 18, 2010
A Quick Tool for Value Analysis
Joseph Dager
-
October 18, 2010
The Seven Phases of the Buyer Experience Journey
Tony Zambito
-
October 18, 2010
Mixing rewards and incentives eat away at brand loyalty
Cheryl Hanna
-
October 15, 2010
Starbucks Gets Real-Time Loyalty Right
Jill Z. McBride
-
October 15, 2010
Difference between Social CRM and traditional CRM
Satinder Panesar
-
October 15, 2010
Look What Happens When You Expect the Best
Monica Postell
-
October 14, 2010
It’s all about great customer service
Cheryl Hanna
-
October 14, 2010
Would You Be Loyal to You?
Jim Sullivan
-
October 14, 2010
Field Service: Big Bad Lead Machine
Adam Honig
-
October 13, 2010
Good service valued over good food?
Cheryl Hanna
-
October 13, 2010
Social media customer service: Software doesn’t make you open, authentic or empathetic
Guy Stephens
-
October 13, 2010
The value of roleplaying in customer service training
Cheryl Hanna
-
October 12, 2010
Proactive vs. Reactive Approach to Customer Reference Management
Joshua Horwitz
-
October 12, 2010
Customer relationships and the primacy and recency effect
Adrian Swinscoe
-
October 12, 2010
Value Added
Alan Gregerman
-
October 11, 2010
NBC’s Outsourced: The Script Doesn’t Cut it
Kevin OBrien
-
October 11, 2010
Book Review: Four Seasons – The Story of a Business Philosophy
Cheryl Hanna
-
October 11, 2010
Social Customer Service and The Nile Perch
Barry Dalton
-
October 11, 2010
Social media customer service: Being social doesn’t mean you’re helpful
Guy Stephens
-
October 11, 2010
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