Jill founded JZMcBride & Associates in 1996 to provide marketing, public relations, social media and event planning services and consultation. More than a decade later, the firm serves an impressive roster of consumer, business-to-business and non-profit clients. Jill's contagious energy, personal involvement and extensive industry knowledge infuses every endeavor of the group in order to help her clients grow.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.