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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Chief Customer Officer
Page 105
Chief Customer Officer
No Matter What You Call It, the Customer Experience Must Be Consistent
Olga Botero
-
June 18, 2006
Word of Mouth Is a Powerful Vehicle for Making Advocates–and Enemies
Michael Lowenstein
-
June 18, 2006
Customers Redefine “Customer Focus” (And You May Not Like Their Definition)
Dick Lee
-
June 18, 2006
Get Modern: Maintain Customer Value Across the Value Chain
Paul Greenberg
-
June 11, 2006
The Recipe for Integrating Contact Points? A Dash of Technology and Loads of People and Processes
Olga Botero
-
June 11, 2006
OEMs and Partners Need to Learn to Share Ownership of Their Customer
Silvana Buljan
-
June 11, 2006
What Should You Do When You Get an “Aha!” From Focus Groups?
Bob Kaden
-
June 4, 2006
What’s So Hard About Customer Service?
Jim Barnes
-
May 21, 2006
Empower Your Self-Service With Knowledge, Guidance and Personalization
Vikas Nehru
-
May 21, 2006
Serve Customer Service in China With a little “Geert” on the Side
Simon Kriss
-
May 21, 2006
Hofstede’s Five Cultural Dimensions
Simon Kriss
-
May 21, 2006
There’s an Art to Good Self-Service
Betsy Wood
-
May 15, 2006
Think of Customer Service Automation as a Means of Improving the Customer’s Experience
Jason Heklc
-
May 14, 2006
North American Contact Center Outsourcers Wake Up
Donna Fluss
-
May 7, 2006
Taking Customer Contact Offshore: Know What and When to Export
Bill Price
-
May 7, 2006
Self-Service in Retail Can Work, if You Do It Right
Barbara Poole
-
May 7, 2006
Who Says Government Doesn’t Benefit From CRM?
Mei Lin Fung
-
April 30, 2006
Move Agents Into Their Homes for a Double-Win
Bill Price
-
April 30, 2006
Tying Employee Compensation to Customer Feedback: It Really Works!
Jeff Marr
-
April 23, 2006
Why One Number Is Not Enough
David Jackson
-
April 16, 2006
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Page 105 of 112
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