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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 631
Enterprise Technology
Is Your Customer Certifiable? Take the Test To Find Out!
Judy McLeish
-
February 22, 2008
Building an Exceptional Customer Service Foundation
Robert Moment
-
February 21, 2008
Making a Case for “Overhead”
Jonathan Narducci
-
February 20, 2008
Walking in the Customer’s Shoes
Elana Anderson
-
February 20, 2008
Web 2.0: The New Better Business Bureau
Akin Arikan
-
February 19, 2008
Oracle’s Single-Tenant Solution
Denis Pombriant
-
February 19, 2008
Is Sales Necessary? … Or Necessarily Evil?
Andrew Rudin
-
February 18, 2008
Focus on the Customer Is Driving Application Lifecycle Management (ALM)
Alan See
-
February 17, 2008
Long-Tail Diamond Mine Discovered
Jeremy Cox
-
February 15, 2008
Customer Service Is the Best Brand Ambassador for Any Company
David Rance
-
February 12, 2008
HP’s Demo Days Turn Employees Into “Brand Ambassadors”
Liz Roche
-
February 11, 2008
Budgeting for Marketing Research–Seven Approaches
Bob Kaden
-
February 8, 2008
“It Is URGENT That You Give Us a Call … “
Elana Anderson
-
February 8, 2008
Goofus and Gallant Make CRM Decisions
Andrew Rudin
-
February 7, 2008
Employees as Ambassadors: Should We Bother?
Jim Dickie
-
February 6, 2008
Now, Let’s Talk About the Employee Experience
Jim Barnes
-
February 5, 2008
What Does Beta Mean to You?
Daryl Choy
-
February 4, 2008
How To Prevent Dead-on-Arrival Software Implementations
Dick Lee
-
February 3, 2008
Internet Bank Egg Fires 161,000 Customers!
Graham Hill
-
February 2, 2008
Research Results: Complaint-Handling Processes Drive Up Customer Retention
Francis Buttle
-
January 31, 2008
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