Building an Exceptional Customer Service Foundation

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Here are five customer service tips for building an Exceptional Customer Service Foundation.

* Provide your customers with high quality core service or product. This is fundamental and absolutely essential. If you instead begin with a service or product that is inadequate, not even the best customer service in the world will save you.

* Meet human interaction needs first. In any interaction, whether it is with a team member or a customer, there are three basic human needs which are expected and which must be met. They include the need for attention, courtesy and an acceptance of their viewpoint.

* Use technology to provide friendly and caring service. Technology isn’t an excuse to avoid the customer, it should in fact enhance the customer experience. Use technology to let your customers know that they matter.

*Allow flexibility. Using technology, you can enhance your customer’s experience by allowing flexibility in your policies, procedures, and normal modes of operandi. Technology exists to make our lives, and the lives of our customers easier.

* Provide a resolution. Technology enables you to offer resolutions to customer services challenges. Practical solutions can be attained for product related problems as well as non-product issues. For example, technology can be used to quickly assess a new billing schedule or to quickly connect the customer with the person that can resolve their problem.

Follow the five customer service tips consistently and you will build an Exceptional Customer Service Foundation.

Robert Moment is an innovative customer service consultant , business coach and author of Invisible Profits: The Power of Exceptional Customer Service. Visit http://www.customerservicetrainingskills.com and sign-up for the FREE 5 day e-course Creating “Wow” Customer Service Experiences.

Robert Moment
The Moment Group
Robert Moment is an innovative business coach, customer service consultant and author of Invisible Profits: The Power of Exceptional Customer Service. founder and CEO of The Moment Group a small business coaching and customer service training company serving clients globally.

1 COMMENT

  1. Robert

    Interesting 5 tips, but I’d like to learn more about your second tip.

    Meet human interaction needs first. In any interaction, whether it is with a team member or a customer, there are three basic human needs which are expected and which must be met. They include the need for attention, courtesy and an acceptance of their viewpoint.

    Are there only three basic human needs? How to meet the need for attention, courtesy and acceptance?

    Daryl Choy
    Make Little Things Count
    wisdomboom.blogspot.com

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