Judy McLeish
Judy McLeish
McDaniel Partners
Judy McLeish is the founder of a boutique consulting services firm that focuses on building customer experiences through creating engaged employees.
Could the “Exciting Bank” Experience Strategy Destroy Value?
Have you ever heard of Berkshire Bank? It was established in 1846, and is one of Massachusetts' oldest and largest independent banks. The Bank...
Meet Chris Blatnick–an Employee Evangelist!
Every company should strive to have at least "one" Chris Blatnick on their team. Why? He is what we would call a true employee...
Is Your Customer Certifiable? Take the Test To Find Out!
I recently witnessed a customer who could be described as certifiable. I was interviewing a Branch Manager when I heard the screams of an...
Does Your Customer Experience Appeal to the Senses?
Does your customer experience appeal to the senses? The best companies are increasingly recognizing that they must appeal to the five senses. Have a...
Are You Effectively Engaging Your Most Important Assets?
How does a company effectively engage its employees? The short answer is through understanding and building. You make sincere efforts to understand your employees, their...
The Ten Rules of Engagement
We understand the importance of engaging employees. It's our passion and it's the first step to engaging customers. So we asked ourselves, how...