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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 546
Enterprise Technology
Choosing the right metrics for your customer service operations
Kate Leggett
-
May 31, 2011
Customer-centricity is irrevocably changing IT. What other disciplines are being reshaped?
Dick Lee
-
May 31, 2011
Of Pigs, Elephants & Hives – Social CRM and Big Data
Prem Kumar Aparanji
-
May 31, 2011
Who knows when call center agents burnout first?
Jodie Monger
-
May 31, 2011
Do You Have a Customer Experience Title?
Greg Gianforte
-
May 31, 2011
CRM Idol — A Missed Opportunity to Show CRM Really is a Strategy
Bob Thompson
-
May 31, 2011
Cloud Leaders Face a Changing Tide
Kamesh Pemmaraju
-
May 31, 2011
Social Media Overview of Coors Light, Budlight, and Dogfish Head Brewery
Pat Perdue
-
May 31, 2011
Retain User Adoption consultants beyond the initial contract to sustain ROI
Jason Whitehead
-
May 31, 2011
The six most common CRM feasibility and planning snafu’s
Richard Boardman
-
May 30, 2011
Chromebooks Take Us Closest So Far to a Post-PC Era
Michael Rees
-
May 29, 2011
6 definitive enterprise strategies to gain and sustain Competitive Advantage
Dileep Srinivasan
-
May 28, 2011
Why doesn’t Revenue Performance Management (RPM) include Sales?
Bob Thompson
-
May 27, 2011
Why MDM and Data Quality is Such a Big Deal for Big Data
Ravi Shankar
-
May 27, 2011
Oracle Real-Time Decisions Empowers Business Users
David Raab
-
May 26, 2011
BI vs. Analytics: Understanding the Role of Each in Making Informed Decisions (Part 1)
Ed Shepherdson
-
May 26, 2011
Marketing 2.0: The New Reality
Dan Smith
-
May 26, 2011
Social Media Marketing isn’t Customer Collaboration
Jacob Morgan
-
May 26, 2011
Catapult Your Direct Marketing with Personalized QR Codes
Rhonda Basler
-
May 25, 2011
Five Cloud Trends for 2011 – and Beyond
Kamesh Pemmaraju
-
May 25, 2011
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