Dileep is a Visionary and Thought Leader, engaged in propeling organizations to build effective businesses. His unique strength is also focused on nurturing tomorrow's leaders to realize their individual potential. He has led organizations in building a 3 – 5 year CRM & Social CRM vision along with strategic roadmaps, that are focused on meeting their investment objectives.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.