With more than 20 years of experience in the tech industry, Kamesh specializes in bringing cutting-edge technology products to market, security and quality consulting and operations. He has held global VP and Director of Engineering and Quality positions at Apani Networks, Solidworks, and Pegasystems. For the past two years, Kamesh has been researching, writing, and speaking about cloud computing.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.