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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Loyalty
Page 213
Customer Loyalty
Selective Customer-Centricity – Is Ikea Shooting Itself in the Foot?
Dick Lee
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June 20, 2012
Beyond Net Promoter(r): measure your emotional preference score
Steven Walden
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June 20, 2012
How to Lose a Good Customer or How to Create a Lifelong Customer
Suzen Pettit
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June 20, 2012
Think You’re Focused on Customers? Think Again.
Jeannie Walters
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June 19, 2012
Insuring Swimming Pools Against Theft
Chip Bell
-
June 19, 2012
You’ve Been Upgraded
Alan Gregerman
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June 19, 2012
Is Your Execution Working at Cross Purpose?
Bill Hogg
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June 19, 2012
The IQ/EQ Test: A New Measure of Long-Term Loyalty
Bryan Pearson
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June 18, 2012
An Open Letter (and Question) For All B2B and B2C Marketers: How Well Do You Really Identify, Understand, and...
Michael Lowenstein
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June 18, 2012
Is this the real state of ‘customer-centric’ business? (part II)
Maz Iqbal
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June 18, 2012
The Relationship Between Survey Response Rates and Survey Ratings
Bob Hayes
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June 18, 2012
Why Customer “Relationships” Are Misunderstood
Chip Bell
-
June 17, 2012
Do customers love your brand or your brands customers?
Mark Sage
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June 17, 2012
Why Customer “Relationships” Are Overrated
Jon Picoult
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June 15, 2012
Lead for Loyalty
Jim Sullivan
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June 15, 2012
Let Your Customers Inspire You! Four Stages of the Customer-Centric Journey
Bob Thompson
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June 14, 2012
What Indiana Jones Can Teach Us About Service
Chip Bell
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June 14, 2012
Customer-Centricity: Let’s Not Let the New Block Out the Old
Dick Lee
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June 13, 2012
Dashed hopes and expectations – the big no-no in customer experience
Naras Eechambadi
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June 13, 2012
Missing the Sign
Chip Bell
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June 12, 2012
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