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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Loyalty
Page 211
Customer Loyalty
Are you Pleasing or DELIGHTING your customers?
Teresa Allen
-
July 19, 2012
Be the Bruce Springsteen of Customer Engagement
Denise Parker
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July 18, 2012
Important New Research on Customer Loyalty
Jill Konrath
-
July 18, 2012
Anchors Aren’t Just for Ships
Patrick Lefler
-
July 18, 2012
Customer Retention from Start to Never Finishing
Darcie Davis
-
July 18, 2012
It Is About The Relationship Not The Transaction
Mitch Lieberman
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July 18, 2012
Facebook is biggest loser in social media satisfaction ratings
Bob Thompson
-
July 17, 2012
Is Your Small Business Comfortable In Its Skin?
Jim Smith
-
July 16, 2012
Defected Customers: The Consequences of Neglecting Them, and Financial Opportunities of Winning Them Back
Michael Lowenstein
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July 16, 2012
Facebook, Twitter, and Google: Too Big To Care?
Ernan Roman
-
July 16, 2012
We All Have a Price, As Long as It is a Fair One
Bryan Pearson
-
July 16, 2012
Loyalty design – Treat it “lean” keep them keen
Mark Sage
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July 15, 2012
Electric Service: Avoiding “Bad” Connections
Chip Bell
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July 14, 2012
Customer Loyalty Boomerang Effect
Lynn Hunsaker
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July 13, 2012
Must You Be Small To Be Customer-Centric?
Michael Hinshaw
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July 12, 2012
Bad is Stronger than Good: Lessons for Customer Loyalty & Experience
Howard Lax
-
July 11, 2012
Customer Insight & Analytics Exchange: highlights from the first day
Maz Iqbal
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July 11, 2012
Loyalty Means Never Having to Say, “Eat that Second Doughnut”
Bryan Pearson
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July 9, 2012
Pride Before the Fail
Rebel Brown
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July 8, 2012
Customer retention: Increase customer switching costs by doing something that is low revenue, constant but difficult to replace for...
Adrian Swinscoe
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July 8, 2012
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