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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 892
Customer Experience
The Elusive Social Media ROI
Thompson Morrison
-
May 18, 2011
What comes next after Facebook and Twitter and the challenges of skating to where the puck is going to...
Laurence Buchanan
-
May 18, 2011
At Kroger, Shoppers are Bananas for Loyalty
Lisa Biank Fasig
-
May 18, 2011
Hard Liquor, Soft Benefits, Real Ownership
Jim Sullivan
-
May 18, 2011
Using Voice of the Customer Programs to Manage Risk
Keith Schorah
-
May 18, 2011
Please Tell Dell: Getting Great Support Shouldn’t Be a Matter of Luck!
Ronni Marshak
-
May 18, 2011
Beyond the Familiar – Long-Term Growth, Customer Focus, NPS and other reflections: Interview with Professor Patrick Barwise
Adrian Swinscoe
-
May 18, 2011
Customer Service Tip – Employee Fulfillment a Key to Creating a Customer Focused Culture
Shep Hyken
-
May 17, 2011
The Importance of Nicknames
Alan Gregerman
-
May 17, 2011
Is Your “Loyalty” Program Actually Giving Value to Loyal Customers?
Peggy Carlaw
-
May 17, 2011
What do Sunscreen and Customer Service Have in Common?
James Koller
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May 17, 2011
Social Media Conundrum #34-You Hired Them but Don’t Trust Them
Marc Meyer
-
May 17, 2011
Creating the Ultimate Customer Service Experience: 5 Blunders Physicians Make That Invite Malpractice- Are You Doing It Too?
Angela Megasko
-
May 17, 2011
Three lessons to learn from my latest customer experience
Maz Iqbal
-
May 17, 2011
Is your sales team selling out your agents?
Jodie Monger
-
May 16, 2011
AAAACCK! Not another Customer Service Survey!
Jody Pellerin
-
May 16, 2011
The most innovative marketers in baseball (and what you can learn from them)
Matt Heinz
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May 16, 2011
Search Drives the Purchase, Social Influences it
Marc Meyer
-
May 16, 2011
Social Media Strategies of H&M, Zara, and Esprit – Analysis
Pat Perdue
-
May 16, 2011
How much more are your customers willing to pay for great customer service?
Mark Price
-
May 16, 2011
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