James Koller
James Koller
Serving as the Senior Business Analyst for VIPdesk, James works with internal teams to develop solutions for new opportunities. He has more than eight years of relevant experience in business analysis, project management, proposal writing and strategy execution. In his free time, James enjoys traveling, reading business and leadership books and cooking foods that he can neither pronounce nor replicate.
Christmas 2011: To Be (Open) or Not To Be?
One of the most controversial topics of the 2011 holiday shopping season pushing up the opening of Black Friday to midnight or earlier on...
When Customer Sense is Common Sense: Netflix, a Lesson Learned
"A wise man learns from his mistakes, but an even wiser man learns from the mistakes of others." ...
Turning Adequate Customer Service into a Memorable Customer Experience
What is the difference between adequate customer service and a truly memorable customer experience? This should be a constant question that drives companies,...
What do Sunscreen and Customer Service Have in Common?
Today, we define the customer experience as a complex maze of myriad options for engaging a customer. It is easy to lose sight...
Making the Case for Telecommuting – 15 Inches at a Time
As our friends along the East Coast curse the snow, ice and cold that has afflicted the region over the past two winters, there...