Serving as the Senior Business Analyst for VIPdesk, James works with internal teams to develop solutions for new opportunities. He has more than eight years of relevant experience in business analysis, project management, proposal writing and strategy execution. In his free time, James enjoys traveling, reading business and leadership books and cooking foods that he can neither pronounce nor replicate.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.