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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Omnichannel
Page 21
Omnichannel
Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?
Michael Lowenstein
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November 25, 2013
Why Sentiment Analysis Isn’t Like a Game of Roulette
Jeff Zabin
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October 15, 2013
The Text Analytics Space Heats Up With a Big Funding Round for Clarabridge
Jeff Zabin
-
September 16, 2013
Are You Riding The Customer Experience Hobby Horse Into Wasteland?
Wim Rampen
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August 10, 2013
Customers behaviour and their customer service choices trump new technology every time
Adrian Swinscoe
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July 29, 2013
The Evolving Chief Customer Officer: Identifying Value, Authority, Scope, Responsibilities, and Strategic Direction Within the Enterprise
Michael Lowenstein
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July 13, 2013
KANA – Takes The Next Step in the Customer Experience Journey
Chuck Schaeffer
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April 16, 2013
Loyalty Programs in the Real World: Are They Enhancing, or Undermining, Customer Behavior?
Michael Lowenstein
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April 4, 2013
ScottishPower Uses a Balanced Scorecard of Metrics to Drive Customer Service Excellence
Bob Thompson
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April 3, 2013
What Lies Ahead for Customer Service in 2013
James Norwood
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February 1, 2013
From Big Data to Big Decisions: Three Ways Analytics Can Improve the Retail Experience
Bob Thompson
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October 5, 2012
Gen-Y Shoppers Need Next-Gen Service
Fred Brown
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June 1, 2012
The store experience in digital retailing
Kalina Janevska
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March 22, 2012
Social CRM – A customer oriented view on the state of affairs
Thomas Wieberneit
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August 15, 2011
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Page 21 of 21
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Travel Loyalty in a Value-Driven Landscape
Andy Hermo
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April 26, 2024
The Revenue Impact of CX Training
Jen Jackson
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April 26, 2024
5 Ways to Improve Your D2C Customer Service Efforts
Chalmers Brown
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April 26, 2024