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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Loyalty
Page 288
Customer Loyalty
The 51st Way to Leave Your Customer (Wells Fargo Redux)
Dick Lee
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October 29, 2008
The Harrah’s Quandary: Will Bad Credit Change the Customer Experience?
Alan See
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October 27, 2008
Microsoft Is Desperately Seeking My $7, and What Kind of Customer Experience Is That?
Renee Bochman
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October 27, 2008
Where Is the Attitude?: Getting Closer to Customer Loyalty
Kristian Gotsch
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October 27, 2008
Loyalty Begins With the Right Customers: Pinpoint Your Marketing Efforts Through Smart Segmentation
Laura Patterson
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October 23, 2008
Don’t Drop Customer-Centric Programs Just Because They Don’t Fit the System
Alan J. Zell
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October 23, 2008
Customer Satisfaction Cliffhangers: Don’t Leave People Who Give You Feedback Hanging
Lynn Hunsaker
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October 23, 2008
Customer Experience in Challenging Economic Times, Part 1
Lior Arussy
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October 21, 2008
Shareholder Value Versus Customer Value or How to Destroy and How to Create Value
Silvana Buljan
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October 20, 2008
Why Enterprise “Gets” Customer Service 2.0: A Customer Diva Gets the Royal Treatment
Kelly Hlavinka
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October 20, 2008
If You Can’t Get No Satisfaction, Trade Ratings for Truly Understanding Behavior
Michael Lowenstein
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October 16, 2008
How to Build Customer Loyalty in a Recession
William Band
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October 14, 2008
The Economic Meltdown Will Sort the Wheat From the Chaff
David Rance
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October 12, 2008
Ethnocentric Customer-Centricity
Lynn Hunsaker
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October 10, 2008
Outsourcing: A Great Idea as Long as You Don’t Fall Into the Trap of Destroying the Customer Experience
Kristian Gotsch
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October 10, 2008
Tighten Your Customer Experience Belt in a Credit Crunch Only if You Want to Be Left Behind
Colin Shaw
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October 9, 2008
Targeted Loyalty Programs Can Help You Ride Out a Slowing Economy
Andy Wood
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October 9, 2008
New Research on How Loyalty Drives Future Sales
Graham Hill
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October 9, 2008
Is the “Loyalty Myth” Killing Your Profits?
Graham Hill
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October 8, 2008
Let’s Talk About How We Create REAL Customer Loyalty
Jim Barnes
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October 7, 2008
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