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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 101
Customer Analytics
Actions Speak Louder than Words
Annette Franz
-
April 4, 2013
Ask, Listen, and Act: New Rules for Actionable Voice-of-the-Customer Research
Michael Hinshaw
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April 4, 2013
Analytics and emotion: Why storytelling may be the best friend of data science
Qaalfa Dibeehi
-
April 4, 2013
The Final Four of the IBM Smart Sixteen Big Data Challenge
Bob Hayes
-
April 3, 2013
Infographic: Big Data and Predictive Analytics
Harish Kotadia
-
April 3, 2013
Big Data and Rise of Predictive Analytics
Harish Kotadia
-
March 31, 2013
Adjusting the Noise-to-Signal Radio for Better Social Listening
Jeff Zabin
-
March 31, 2013
Predicting Lying and Predicting Dying
Eric Siegel
-
March 30, 2013
Data Integration for a More Detailed View of Your Customer
Erich Dietz
-
March 29, 2013
Julie isn’t customer focused and it’s your fault
Patrick Gibbons
-
March 29, 2013
Where is the Business Value in Big Data? 80 Percent of Senior Executives Don’t Yet Know
Barbara Bernard
-
March 29, 2013
Using the Google Analytics Trackbacks Feature to Create a Content Strategy
Danny Brown
-
March 27, 2013
Big Data, Little Data: A Customer Experience Opportunity Waiting to Happen
Shep Hyken
-
March 27, 2013
Who Sized Your Customer Hat?
Chip Bell
-
March 26, 2013
How the Right Loyalty and Operational Metrics Drive Service Excellence – Webinar
Bob Hayes
-
March 25, 2013
VoC Research : Site Surveys aren’t Always the Answer
Gary Angel
-
March 25, 2013
Making Surveys Predictive
Peter Leppik
-
March 25, 2013
Organizational Challenge: Where to Start in Big Data?
Harish Kotadia
-
March 25, 2013
5 Ways Big Data Are Fundamentally Changing Information Systems
Harish Kotadia
-
March 24, 2013
Why playing SimCity 5 teaches us about managing Big Data
Theo Priestley
-
March 22, 2013
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