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Loyalty Begins With the Right Customers: Pinpoint Your Marketing Efforts Through Smart Segmentation

Laura Patterson -

Don’t Drop Customer-Centric Programs Just Because They Don’t Fit the System

Alan J. Zell -

Independent Research Firm Rates EGain a Leader in Interaction-Centric Customer Service Software Solutions

News Editor -

Texas Managed Service Provider Promotes Customer Satisfaction With AVG Anti-Virus

News Editor -

Downturn Spells Opportunity, Say Consona Executives

Bob Thompson -

Delta Force Sales Strategy: Prospering in Tough Times

Steve Chriest -

Customer Satisfaction Cliffhangers: Don’t Leave People Who Give You Feedback Hanging

Lynn Hunsaker -

The Provident Bank Realizes Dramatic Customer Service Improvements Using Echopass Advanced Call Center Service

News Editor -

LivePerson Is Recognized as an Interaction-Centric Customer Service Software Solution Leader by Independent Research Firm

News Editor -

Altitude Software and Ocular Partner to Bring Innovative Products to South Africa’s Growing BPO Industry

News Editor -

Forrester Calls Sword Ciboodle the Sole Leader in Process-Centric Customer Service Software

News Editor -

Prinova’s Messagepoint(tm) Version 2.0 Raises the Bar for Creating Targeted Business Communications

News Editor -

Customer Experience in Challenging Economic Times, Part 1

Lior Arussy -

Loyalty Derided: It Pays to Look Before You Leap!

Andrew Rudin -

EGain named to Software Magazine’s Annual “Software 500” List for Sixth Year in a Row

News Editor -

SpeechStorm Partner, Eircom, Wins Prestigious Inspired IT Award

News Editor -

Why a Recession Means Doing BETTER, Not Just Doing Less

Graham Hill -

Shareholder Value Versus Customer Value or How to Destroy and How to Create Value

Silvana Buljan -

Why Enterprise “Gets” Customer Service 2.0: A Customer Diva Gets the Royal Treatment

Kelly Hlavinka -

Altitude IP Contact Center Solution Wins American Teleservices Association Technovation Award

News Editor -
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