EGain named to Software Magazine’s Annual “Software 500” List for Sixth Year in a Row

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eGain named to Software Magazine’s annual “Software 500” list for sixth year in a row
Software Magazine ranks eGain as one of the world’s largest software companies

Mountain View, CA (October 21, 2008) – eGain Communications Corporation (OTC BB: EGAN.OB), the top-rated provider of multichannel customer service and knowledge management software, proven on-premise or on-demand, announced its inclusion today in the 2008 Software 500, Software Magazine’s list of the world’s premier software and services providers.

Directed towards medium to large enterprises, their IT professionals, software developers, and business managers, the Software 500 is a revenue-based ranking of the world’s largest software and service providers. More specifically, it is based on the total worldwide software and services revenue for 2007 including revenues from software licenses, maintenance and support, training and software-related services and consulting. “The 2008 Software 500 results show that revenue growth in the software and services industry was healthy, with total Software 500 revenue of $451.8 billion worldwide for 2007 representing 14.7% growth from the previous year,” said John P. Desmond, editor of Software Magazine and Softwaremag.com. “Just this year, we have added over 100 new companies to the list which we consider a quick reference to vendor viability.”

“Being named for the sixth year in a row to the Software 500 is an honor for eGain,” said Ashu Roy, CEO of eGain. “eGain’s inclusion in this list for the past several years demonstrates robust and growing demand for multichannel customer service and knowledge management software and services.”

The Software 500 list is published online at www.softwaremag.com.

About Digital Software Magazine, the Software Decision Journal, and Softwaremag.com
Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for 30 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies, now in its 26th year. Software Magazine and Softwaremag.com are owned and operated by King Content Co.

About eGain
eGain (OTCBB: EGAN.OB), is the top-rated provider of customer service and contact center software for in-house or on-demand deployment. For more than a decade, the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company’s offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental Europe).

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eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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eGain media contact: Software 500 Contact:
Connie Pheng Tracy Kunichika
Phone: 650-230-7449 Software 500 Project Leader
Email: [email protected] Email: [email protected]

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