Altitude IP Contact Center Solution Wins American Teleservices Association Technovation Award
Leading Non-Profit Trade Organization for the US Contact Center Industry Recognizes Product Innovation as Altitude Software Solutions Gain Traction in the US Market
Lisbon, Portugal, October 21st, 2008 – Altitude Software, a global leader in contact center solutions, announced today that it has won the American Teleservices Association (ATA) Technovation Award for its Altitude IP Contact Center solution. The award was presented at ATA’s 25th Annual Convention & Expo.
The American Teleservices Association is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. Founded in 1983, the American Teleservices Association represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide.
“The ATA Technovation Award recognizes innovation and cultivates a continuing focus on new product development within the Teleservices Industry,” stated Tim Searcy, ATA’s CEO. “The Altitude IP Contact Center solution was judged to be the most effective and influential to the advancement of Teleservices.” Technovation Award entrants are the subject of a third party evaluation and have to meet stringent specifications and deliver relevant customer case studies.
The Altitude IP Contact Center is a complete Contact Center suite, based on SIP, which includes flexible inbound and powerful outbound dialing algorithms, call classification, unified supervising, universal queue and built-in routing. The Altitude IP Contact Center runs on top of all major communications systems, including Altitude Software’s own communications platform, the Altitude vBox. The solution enables customers to operate mixed environments, while using the same desktop, routing, reporting solution across their sites.
“This award recognizes Altitude solutions excellence and reflects the traction and interest Altitude Software is experiencing today in North America,” said Mr. Mark Lepko; Altitude Software President for North America. “Our solutions are proving to be a great fit for the current challenging economic environment by helping companies to deliver outstanding customer service in many business sectors.”
Altitude Software has recently announced the availability of the Altitude IP Contact Center 3.5 Release. The Altitude IP Contact Center is a complete modular software suite putting together the Altitude uCI (Unified Customer Interaction) multichannel software solution and the Altitude vBox, a contact center optimized soft switch. The latest version brings to Contact Centers the benefits of SIP trunking, centralized voice recording over IP; and outbound voice automation, enabling a wealth of new features and adding support for a number of hardware platforms.
Altitude Software is a leading independent contact center solutions vendor, with 18 offices worldwide, resulting in a fast expanding regional customer base and strong partner network. The Altitude uCI (Unified Customer Interaction) suite has a ten year plus track record of outstanding results in contact centers worldwide, having won 40 plus Industry Awards for Innovation and Performance in more recent years.
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About Altitude Software
Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 18 Offices in four continents. Please visit us at www.altitude.com.
For more information:
Altitude Software
Carlos Taveira
Marketing Communications
Phone: +351 214 129 800;
Email: [email protected]
