SpeechStorm Partner, Eircom, Wins Prestigious Inspired IT Award


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- eircom’s speech enabled project at Allied Irish Bank is awarded top prize –

London, UK – October 21st , 2008 – SpeechStorm, (www.speechstorm.com) , the specialist provider of speech self-service solutions for contact centres, has today announced that its strategic partner, eircom, was awarded the top prize in the Telecoms, Media & Technology category at the recent Inspired IT Awards ceremony in Dublin’s Mansion House. eircom won the award for the development and implementation of a managed speech enabled business solution for AIB.

The solution developed and implemented for AIB by eircom and SpeechStorm is the single largest speech recognition deployment in Ireland. The solution delivers standardised processes ensuring a consistent customer experience in all AIB branches across the country. The new solution has greatly enhanced the customer experience, created a greater focus on value-adding activity, optimised the benefit of available technology and ultimately resulting in substantial cost savings.

Commenting on the win, Brendan McCarthy, SpeechStorm’s director for Ireland said, “This system is regarded as one of the most innovative, ground breaking approaches to managing customer contact in the Irish Financial Services sector and it has greatly enhanced AIB’s day to day business functions. Together with eircom, we have worked very closely with AIB in the last year to design, refine, develop and implement the speech recognition solution. We are delighted to be involved in this high profile success story which is a testament to our close working relationship with eircom and AIB and a reflection of the innovative use of technology to deliver a meaningful business solution”.

The Inspired IT Awards is an annual event which acknowledges the role of IT Managers and their teams in creating business value and their strategic role in helping drive competitiveness and position Ireland at the forefront of knowledge creation and IT innovation globally.

This year’s awards ceremony was the most competitive in the event’s history with a record number of entries and over 400 representatives from the Irish IT and Telecoms community in attendance. Twelve category winners across the Irish marketplace were recognised and represented companies as diverse as government departments, SMEs, global multi-nationals and leading indigenous companies.

About SpeechStorm
SpeechStorm specialises in Speech Self-Service solutions that manage customer interactions over the phone.

The SpeechStorm portfolio provides a combination of best-fit solutions that give customers the service they want; whether touchtone, SMS, Video or Voice. SpeechStorm transforms the simple phone into a rich interactive tool for accessing content, finding information and interacting with an organisation to fulfil customer requests and optimise customer care goals.

Organisations including Dixons Stores Group International (DSGI), SITA Suez, eircom, Northern Ireland Electricity and Comet rely on SpeechStorm solutions to underpin their business performance and improve the overall customer experience.

Backed by a professional services capability of more than 250 consultants, SpeechStorm is part of Kainos, a leading IT consulting and Systems Integrator. For over 20 years Kainos has been deploying critical customer interaction solutions giving SpeechStorm distinctive edge over most phone self-service specialists. SpeechStorm has offices in the UK and Ireland.

For more information please visit the corporate website on www.speechstorm.com

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