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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
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Twitter In A Corner – Facing Huge Challenges
Robert Bacal
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July 23, 2010
Major Accounts: Differentiating Business Services
Catherine McQuaid
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July 23, 2010
Social Media and future of Advertising
Harish Kotadia
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July 23, 2010
Of Roaring Lions and Honest Marketers
Merlin Francis
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July 23, 2010
Accelerate Customer Experience Improvement via Recogntion 2.0
Lynn Hunsaker
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July 23, 2010
A timeless change statement: “I’ve never seen it like this!”`
Alan See
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July 23, 2010
Four Sales Techniques to Build Credibility with a Prospect
David Tyner
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July 23, 2010
More Choice Equals Less Value–for Consumers
Andrew Rudin
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July 23, 2010
What’s more important: Employee Satisfaction or Customer Retention?
Colin Shaw
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July 23, 2010
How to use Twitter for customer service
Cheryl Hanna
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July 23, 2010
How to Get UnLinked on LinkedIn
Ardath Albee
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July 23, 2010
Like Dimples On a Golf Ball – These Are The Silos of Social CRM
Mike Boysen
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July 23, 2010
The Sales Forecast, An “Informed Guess”
Dave Brock
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July 23, 2010
Speak Like a Human to Enhance Customer Service
Eric Jacques
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July 23, 2010
Nothing Casual About This Massachussets Company’s Growth
Richard Marcia
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July 23, 2010
I’d Rather Be Lucky Than Good
Todd Youngblood
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July 23, 2010
Sneaky Preview: Perfect Phrases For Customer Service 2.0 Preface You May Never See
Robert Bacal
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July 23, 2010
Sales 2.0 Leaders Interview: Characteristics of Sales 2.0 Professionals
Anneke Seley
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July 22, 2010
Dubai gets the gold standard in the Purple Goldfish Project
Stan Phelps
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July 22, 2010
Marketing Automation Vendor Consolidation: Lessons from History
David Raab
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July 22, 2010
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