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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
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Blog
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Fractional Response Attribution is Worse Than Nothing
David Raab
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October 15, 2010
Which Insurer has the Greatest Twitter Klout?
Terry Golesworthy
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October 15, 2010
Mixing rewards and incentives eat away at brand loyalty
Cheryl Hanna
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October 15, 2010
Enhance the digital experience from cold -> close
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7 Tips for Staying on Top of the Social Wave
Marc Meyer
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Starbucks Gets Real-Time Loyalty Right
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Difference between Social CRM and traditional CRM
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The man who innovated the postal service
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October 15, 2010
Sticky start to Vaseline’s 140th Anniversary promotion
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October 14, 2010
Marketing technology shouldn’t be divided in two
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October 14, 2010
Social Media Tune Up: Twitter Part 2
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October 14, 2010
Rethinking Business Networking
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October 14, 2010
Look What Happens When You Expect the Best
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October 14, 2010
It’s all about great customer service
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October 14, 2010
When B2B Buyer’s Needs Don’t Create Demand
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October 14, 2010
Would You Be Loyal to You?
Jim Sullivan
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October 14, 2010
Blog Action Day – What Are You Thirsty For?
Leigh Durst
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October 14, 2010
Empowered Employees Generate Great Customer Experiences
Keith Fiveson
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October 14, 2010
A Multi-Sale Experience
Doug Fleener
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October 13, 2010
The Nine Innovation Roles
Braden Kelley
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October 13, 2010
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