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Anthony Lucas

Anthony Lucas
Neliti
Anthony Lucas is a SaaS customer experience expert. He manages a team at Neliti who handle over 5,000 SaaS customers (mostly in the higher education sector) and frequently publishes thought leadership about his experience in the field.

AI and Machine Learning in Customer Service Automation

Anthony Lucas -
Customer service has long been a critical component of business success, but the advent of AI and machine learning is transforming the landscape. These...

Leveraging Technology to Improve Customer Service: Trends and Innovations

Anthony Lucas -
In today's rapidly evolving digital landscape, businesses are constantly seeking new ways to enhance customer service and ensure client satisfaction. The integration of technology...

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