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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
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Blog
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Dreamforce 2011 Analyst Perspective
Ian Michiels
-
October 3, 2011
Buyer Perceived Value (BPV) Scorecard: Qualifying and Quantifying Value
Tony Zambito
-
October 3, 2011
Measuring Customer Loyalty is Essential for a Successful CEM Program
Bob Hayes
-
October 3, 2011
Put the Clicker down and Step Away from the Powerpoint Projector
Mark Gibson
-
October 3, 2011
Does Popularity Power Profitability?
Rebel Brown
-
October 3, 2011
Align Sales Compensation with Your Goals
Ken Thoreson
-
October 3, 2011
Facebook’s Makeover: Breakthrough or Big Brother?
Ernan Roman
-
October 3, 2011
Liar, Liar: Truth and Customer Loyalty
Colin Shaw
-
October 3, 2011
Was it a shotgun wedding between TIBCO and Nimbus ?
Theo Priestley
-
October 3, 2011
Add punch to pre-call planning – don’t forget the commitment
Janet Spirer
-
October 3, 2011
Top 10 Ways to Increase Sales
Dave Kurlan
-
October 3, 2011
Flattery and Manipulation
Mike Myatt
-
October 3, 2011
Why aren’t marketers using personalised video to improve the customer experience and generate engagement?
Maz Iqbal
-
October 3, 2011
What is your iCustomer Level?
Joseph Dager
-
October 3, 2011
Customer Experience in Financial Services – Part 2: Credit Card Issuers
Lorena Harris
-
October 2, 2011
Longevity and the sage consumer
Vijay Dandapani
-
October 2, 2011
Does the Customer Experience mimic the Employee Experience?
Joseph Dager
-
October 2, 2011
Let the Cloud Wars Begin: Who Will Be the Winners?
Kamesh Pemmaraju
-
October 1, 2011
Customers want us to listen more
Gregory Yankelovich
-
October 1, 2011
B2B Cold Calling Best Practices
Maria Pergolino
-
September 30, 2011
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