Puneet Mehta

Patience, Zero. The State of Customer Service in 2022

In the post-pandemic world, it seems to be even more common that, when situations don’t go a person’s way, they act out. While there have been countless reports of outbursts on airplanes and in grocery store lines, among many other cringe-worthy public settings,...

Top 5 AI Chatbot Best Practices, for the Ultimate Customer Experience

Designed to enhance the overall customer experience, AI-powered chatbots are widely used across industries, including financial services and insurance, telecommunication, Ecommerce and healthcare. Chatbots today are experiencing tremendous growth, and this is only expected to continue. The global chatbot market is projected to grow...

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