Mike Karlskind has more than 15 years experience streamlining processes and optimizing decisions for service organizations in a wide variety of industries including computer services, utilities, telecommunications, capital equipment, home services, retail, insurance, and healthcare. This includes recommending and implementing service policies, user roles, change management, training, and re-defining user roles for greater productivity. He is a contributor to ClickSoftware's patent for "Method and system for assigning human resources to provide services" (US 6,985,872 B2).
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