Mike Karlskind
Mike Karlskind
Mike Karlskind has more than 15 years experience streamlining processes and optimizing decisions for service organizations in a wide variety of industries including computer services, utilities, telecommunications, capital equipment, home services, retail, insurance, and healthcare. This includes recommending and implementing service policies, user roles, change management, training, and re-defining user roles for greater productivity. He is a contributor to ClickSoftware's patent for "Method and system for assigning human resources to provide services" (US 6,985,872 B2).
The Customer is Always Right: Becoming a Company Focused on Service Quality
Superior customer service is imperative to the success of every business. Customer expectations for service are shifting – If you want to continue to...
6 Customer Service Scheduling Mistakes That Are Costing You Money (And How to Fix Them)
Efficient, convenient customer service scheduling is critical to any organization’s success. In the age of the customer, meeting and exceeding expectations for service is...
Wearable Technology and Customer Service: 10 Innovative Examples
Remember watching cartoons and movies as a kid and seeing all of those awesome tech devices and wishing you could...