Mike Hasler
Mike Hasler
Mike Hasler believes that sustainable business growth comes from creating partnerships that deliver shared value. For Mike, drilling down to attain a deep understanding of the client's business is the foundation for developing those long-term partnerships. Mike, Blue Ocean's VP, Sales and marketing, has been at the helm of new business development and sales process innovations for companies like Xerox and Thermo Fisher Scientific.
5 Evolving Contact Center Technologies and Where the Next Year Will Take Them
by Mike Hasler in Contact Center Technology, Customer Service Trends, Mike Hasler For all the grief, losses, and setbacks the pandemic unleashed, there is a…
Overcoming the Expense of Customer Service in Major Urban Centers
by Mike Hasler in Contact Center Outsourcing, Customer Service Outsourcing, Mike Hasler Cost Factors in Major Urban Centers In the past 18 months, we have…
What Happens to Customer Service When Unemployment Hits Historic Lows?
A low unemployment rate is cause for celebration. It means people are working, paying taxes, and bringing home the bacon. That’s why most people see…
Oh, the Places You’ll Go: The 4 Contact Center Location Considerations
We talk a lot in this blog forum about partnership and who you should choose as an outsourcer contact center partner, but where you choose…
Building the Contact Center SOW: The Framework for Success
You’ve heard it before – stress is the outcome of reality not aligning with expectations. And nothing takes a toll on relationships quite as...
4 Essential Resources to Read Before You Craft Your Contact Center RFP
You’re no stranger to RFPs. Love them or hate them, the undeniable truth is that they’re crucial to making informed business decisions about future vendors…
5 Insights About Sourcing and Developing Strategic Partnerships
If your company is beginning the fiscal year in April, you likely have a stream of questions flowing through your mind. Are your goals for…
Is It Time to Outsource? 5 Questions to Ask Yourself
Every day, we interact with executives who are in the early stages of discovery, looking for ways to improve their customer experience and/or drive cost…
Chasing Unicorns: Is It Possible to Have a Strategic Partnership with Your Contact Center?
True or false: your outsourced contact center provider is just another vendor. Attempting to establish a strategic partnership with your contact center is like...
Live Chat Best Practices
In a world fueled by technology and a culture plagued by busy-ness, where many people turn to texting and instant messaging as their first...
Top 10 Mistakes to Avoid in Writing a Contact Center RFP
We know what it’s like to be pulling your hair out over writing a call center RFP. When you’re under pressure and your time...
Which Customer Service Predictions Came True from 3 Years Ago?
Ever try to predict the outcome of anything? It’s no easy feat. Sci-fi author Arthur C. Clarke said predictions about the future can be...
What Contact Centers Can Learn from Super Bowl Coaches
I know this is going to raise a few eyebrows – especially with Super Bowl XLIX right around the corner — but I firmly...
A Sample Contact Center RFP Timeline
<what 's driving your Contact Center RFP timeline? Is your current outsourcing contract expiring soon? Are you switching vendors? Have you reached maximum capacity...
7 Tough Questions to Ask Your Potential Contact Center Vendor
In the process of selecting the best outsourced contact center partner to handle your customer support, and when you have your top contenders identified,...