Mike Hasler believes that sustainable business growth comes from creating partnerships that deliver shared value. For Mike, drilling down to attain a deep understanding of the client's business is the foundation for developing those long-term partnerships. Mike, Blue Ocean's VP, Sales and marketing, has been at the helm of new business development and sales process innovations for companies like Xerox and Thermo Fisher Scientific.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.