Mark has more than 25 years of experience operating and selling large contact center solutions. Mark has proven success in building, inspiring and motivating teams. These teams have been responsible for delivering exceptional outcomes and exceptional experiences to customers. To make this happen requires an enterprise wide adoption of processes and metrics focused on the health of the customer along their journey. Prior to joining Cogito, Mark held leadership and growth positions with Interactions, Enservio, Innovation Group, Digitas and Bertelsmann.