Years before the gig economy became of age, Kim Houlne turned the idea of an on-demand workforce into an industry. As Working Solutions founder, she pioneered virtual contact center services across the USA, later expanding operations into Canada. Her company launched its home-based business model in 1996, using a network of independent contractors.
A graduate of the University of Georgia, she holds a Bachelor of Arts, with an emphasis in communications and humanities. In 2016, she delivered an alumni keynote address at the Communication Studies graduation.