Kim Houlne
Leveraging Technology to Engage More Customers
Increasing customer engagement is central to any effective sales-and-marketing plan, and for good reason. Engaged customers are more likely to expand their relationships with...
As the pandemic continues: Is your customer service ready for hurricane season?
Just when businesses are moving to reopen during the coronavirus pandemic, many must now contend with the 2020 hurricane season, which began June 1...
Managing Worker Productivity at Home as the Coronavirus Spreads
The coronavirus pandemic has prompted many companies to permit, encourage or ask office workers to work from home. When not managed properly, especially for...


