Kim Houlne

Leveraging Technology to Engage More Customers

Increasing customer engagement is central to any effective sales-and-marketing plan, and for good reason. Engaged customers are more likely to expand their relationships with you to other transactions, and even bring new consumers into the fold through positive word of mouth. Happiness all around. Such...

As the pandemic continues: Is your customer service ready for hurricane season?

Just when businesses are moving to reopen during the coronavirus pandemic, many must now contend with the 2020 hurricane season, which began June 1 and runs through November 30. And this year, predictions call for a more severe outlook than normal. How will your...

Managing Worker Productivity at Home as the Coronavirus Spreads

The coronavirus pandemic has prompted many companies to permit, encourage or ask office workers to work from home. When not managed properly, especially for workers responsible for customer care, this could create a perfect storm for chaos. Because in-office isn’t virtual. Not even remotely....

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