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Kim Houlne

Kim Houlne
Years before the gig economy became of age, Kim Houlne turned the idea of an on-demand workforce into an industry. As Working Solutions founder, she pioneered virtual contact center services across the USA, later expanding operations into Canada. Her company launched its home-based business model in 1996, using a network of independent contractors. A graduate of the University of Georgia, she holds a Bachelor of Arts, with an emphasis in communications and humanities. In 2016, she delivered an alumni keynote address at the Communication Studies graduation.

Leveraging Technology to Engage More Customers

Increasing customer engagement is central to any effective sales-and-marketing plan, and for good reason. Engaged customers are more likely to expand their relationships with...

As the pandemic continues: Is your customer service ready for hurricane season?

Just when businesses are moving to reopen during the coronavirus pandemic, many must now contend with the 2020 hurricane season, which began June 1...

Managing Worker Productivity at Home as the Coronavirus Spreads

The coronavirus pandemic has prompted many companies to permit, encourage or ask office workers to work from home. When not managed properly, especially for...

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