Kim Houlne

As the pandemic continues: Is your customer service ready for hurricane season?

Kim Houlne -
Just when businesses are moving to reopen during the coronavirus pandemic, many must now contend with the 2020 hurricane season, which began June 1 and runs through November 30. And this year, predictions call for a more severe outlook than normal. How will your...

Managing Worker Productivity at Home as the Coronavirus Spreads

Kim Houlne -
The coronavirus pandemic has prompted many companies to permit, encourage or ask office workers to work from home. When not managed properly, especially for workers responsible for customer care, this could create a perfect storm for chaos. Because in-office isn’t virtual. Not even remotely....

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

How to Use CX Insights to Drive Change, Show Business Value

[08/27/2020] In recent years many companies invested heavily in CX programs and teams, but few can demonstrate a measurable business impact. Learn how to overcome three of the biggest obstacles to driving real change with CX insights, and how to measure and communicate the business outcome.

How to Sustain Relationships with Customers and Employees During the COVID-19 Crisis

CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis.

Best Practices to Prove the Business Value of Customer Experience

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

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