Rob McDougall
Rob McDougall
As CEO, Rob McDougall leads Upstream Works as an experienced contact center technology innovator. He has spent his career raising awareness for first contact resolutions, simplifying agent workflows, enhancing the customer experience, and operationalizing AI applications. Rob leads with a continued focus on omnichannel innovation and a passion for exceeding partner and customer expectations.
Cloud Repatriation: 3 Reasons Contact Centers Are Going Back to On-Premise
On-premise and cloud solutions are a growing part of the contact center market, especially for complex contact centers and large enterprises. Businesses considering changes...