Ellen Falci Loeshelle
Ellen Falci Loeshelle
Ellen is a Senior Product Manager of NLP and Enrichment at Clarabridge. She leads strategy, design and development for Clarabridge's NLP and text analytics engines which are unique offerings within the CEM space. Ellen holds a B.A. from the University of Virginia and a Masters in Communication, Culture and Technology from Georgetown University.
Why NLP Should Be Your Contact Center MVP
Businesses need to transform the way they think about the contact center - it’s no longer a ‘cost center’ but instead a valuable, often...