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Akash Desai

Akash Desai
IVR Technology Group
I am an entrepreneur and investor in the telecommunication software space concentrating on the healthcare and financial verticals.

8 Best Practices To Deliver Delightful IVR Experiences

Akash Desai -
Photo Credit: iStock IVR's (Interactive Voice Response) have had a negative aura around them, primarily because like anything else, not caring about the user experience...

Three Trends Driving A Shift Towards Customer Self-Service

Akash Desai -
Photo Credit: iStock What’s Compelling This Shift In The Traditional Customer Support Model? Today, customers desire instant access and first-contact resolution to their needs. From…

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