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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 2
Performance Metrics
How cost effective is your marketing investment?
Nicholas Watkis
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December 12, 2023
How to create an inspired workforce: Evaluate
Steve Curtin
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December 11, 2023
How 4 CX Metrics Drive 20 Growth Metrics
Lynn Hunsaker
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December 8, 2023
Why You Need to Choose and Use Performance Metrics Carefully and Beware of . . .
David Dodd
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December 8, 2023
Here’s How to Get the Investment You Need for Your Feedback Programs
Annette Franz
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December 4, 2023
Why NPS doesn’t work any more, and what’s the alternative?
Ricardo Saltz Gulko
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November 29, 2023
24 CX ROI Metrics for Your Chief Customer Officer Prosperity Playbook
Lynn Hunsaker
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November 22, 2023
The ROI of Business Process Automation: Metrics that Matter
Gautam Nimmagadda
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November 15, 2023
Movie Contrasts the Best and Worst Salespeople
Dave Kurlan
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November 14, 2023
How to Quantify CX ROI
Lynn Hunsaker
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November 6, 2023
How to Get Enough Funding for CX Initiatives
Liliana Petrova
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October 31, 2023
Leveraging Performance Metrics in Pre-Employment Testing: A Comprehensive Guide for Hiring Success
James Peters
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October 26, 2023
The Power of Revenue Operations and Intelligence
Barrett Thompson
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October 24, 2023
6 Customer Experience Principles for Immediate yet Lasting Change
Martha Brooke
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October 19, 2023
How to Evaluate the Returns on Your Digital Transformation Investment
Rakesh Soni
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September 21, 2023
How to Thrill Investors with Your Chief Customer Officer Leadership Playbook
Lynn Hunsaker
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September 19, 2023
Assess Business Value with Customer Metrics Before Offering an IPO
Larry Alton
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September 18, 2023
Striving for CX Success? Answer These Five Key Questions First
Bill Price
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September 16, 2023
Emotion in Motion: Why Feelings Fuel the Future of Business
Jaakko Männistö
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September 10, 2023
Is Conversion Rate Optimization Cost Effective?
Larry Alton
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September 7, 2023
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Page 2 of 90
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