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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 3
Performance Metrics
Striving for CX Success? Answer These Five Key Questions First
Bill Price
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September 16, 2023
Emotion in Motion: Why Feelings Fuel the Future of Business
Jaakko Männistö
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September 10, 2023
Is Conversion Rate Optimization Cost Effective?
Larry Alton
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September 7, 2023
Driving Strategic Success: The Power Of Effective Goal Management
Katarina Bennich
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September 7, 2023
Emotional Experience: The Silent Force Behind Every Purchase Decision
Jaakko Männistö
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September 1, 2023
Enhancing Data-Driven Decision Making for Contact Center Leaders
Jim Rembach
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August 12, 2023
The Value-Based Customer Success Team
Brent Keltner
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August 12, 2023
How to Take the “Vanity” Out of Marketing Metrics
David Dodd
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August 9, 2023
Not Everything In Marketing Can Be Measured
David Dodd
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August 1, 2023
The Business Case for Experience Equity (ROX)
Luke Soon
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August 1, 2023
Redefine Customer Experience: Leveraging Competitive Benchmarking for Exceptional Customer Engagement
Nidhi Prakash
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July 24, 2023
Measuring the Success of Customer Support Services: Metrics and KPIs
Jeshtal Sheth
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July 18, 2023
Driving Success in the RV Market: Leveraging Market Share Insights for Effective Decision-Making
Alastar Kerpel
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July 11, 2023
Let’s Talk About Value – Uncovering the Delta
Peter Cohan
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June 26, 2023
Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of Your CX
Ricardo Saltz Gulko
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June 21, 2023
From Struggles to Success: Overcoming Challenges and Achieving Measurable Results in Your Customer Experience (CX) Team
Chantel Botha
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June 19, 2023
This is how you get your case for change accepted by your organization
Colin Shaw
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June 13, 2023
What the free Self-Assessment tool for CX skills gaps and blindspots taught me
Akin Arikan
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June 11, 2023
Techniques and Best Practices For Engaging Executives in Your CX Program
Arkadiusz Terpilowski
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June 11, 2023
Putting Google’s HEART framework to work in B2B
Nilakantasrinivasan J
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June 9, 2023
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Page 3 of 91
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Transforming the UK Exhibition Industry: Applying the Four Rs of Sustainability
Carl Garner-Watts
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March 28, 2024
The Powerful Head Start B2B Marketers Shouldn’t Ignore
David Dodd
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March 28, 2024
How Bad Is the Pain? Is It Critical?
Peter Cohan
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March 27, 2024