Piyush Gupta
Piyush Gupta
Piyush Gupta discusses, shares, and publishes about Digital Marketing, Business Growth, Entrepreneurship, Productivity Tips, SaaS, CX, Tech, and Helpful Articles. Checkout the latest from Piyush Best Net Promoter Score Survey (NPS) Tools & Software 2024.
Improve Customer Experience with AI: Strategies and Best Practices (2024)
Artificial Intelligence (AI) has become an essential tool for businesses to improve their customer experience. AI-powered tools can help businesses to better understand their...
What makes your customers fall in love with your brand?
Do you know that a 5% increase in customer retention can increase your profits anywhere from 25-95%? In this age of the customer, when customers...
Net Promoter Score Survey Question with Examples
Net Promoter Score survey is not just a metric but an indicator of brand success and has a direct relation with Customer Experience (CX)....
Here’s 5 Key Differences between transactional & relationship NPS you should know!
All roads lead to Rome. But, taking the shortest one will help you reach there faster. ? Likewise, there are several methods of measuring Net...
Net Promoter Score®: Expectations Vs Reality in 2020
If you are sending out a Net Promoter Score survey for the first time, your expectations can get the better of you. It is...
Here are 4 Things About NPS Analysis for your boss
Getting the boss to say ‘Yes’ to anything is a battle of its own. Day in and day out, they spend their time analyzing...
Here’s #5 Ways to Improve Net Promoter Score in 2020
Net Promoter Score has become the leading choice of weapon for companies around the world to understand the psyche of its customers. With a...
#5 Actionable Tips to Improve NPS Survey Response Rate in 2020
In its first year of operations, In 1886, Coca-Cola managed to sell an average of nine bottles per day. Today, the brand sells an average of 1.4 billion beverage servings...
How Organizations can handle their Detractors in 2020
I recently had a bad delivery experience with a food aggregator and like any irate customer, I let the live agent know about the...
How to handle detractors and convert them to promoters?
The first step towards identifying your detractors would be to record customer feedback across multiple channels(email, social media, SMS, calls, etc) and deploy an...
Here’s 7 Strong Reasons so that you do not slack on calculating your business’ Net Promoter Score
If your business has higher NPS vis-a-vis your competitors, it means you are able to retain your customers better than your competitors do. Your...