Piyush Gupta

What makes your customers fall in love with your brand?

Do you know that a 5% increase in customer retention can increase your profits anywhere from 25-95%? In this age of the customer, when customers are the lifeblood of any business, brands are making efforts to make their customers happy with their services, products, or...

Net Promoter Score Survey Question with Examples

Net Promoter Score survey is not just a metric but an indicator of brand success and has a direct relation with Customer Experience (CX). Improve NPS by using Net Promoter Score Analysis Software or Net promoter score software can simply help businesses to analyze...

Here’s 5 Key Differences between transactional & relationship NPS you should know!

All roads lead to Rome. But, taking the shortest one will help you reach there faster. ? Likewise, there are several methods of measuring Net Promoter Score. Using the right one will give your business the right pulse about customer and employee loyalty. NPS is…

Net Promoter Score®: Expectations Vs Reality in 2020

If you are sending out a Net Promoter Score survey for the first time, your expectations can get the better of you. It is normal to expect Net Promoter Score Response Rate to give answers to all the troubling questions your business could be...

Here are 4 Things About NPS Analysis for your boss

Getting the boss to say ‘Yes’ to anything is a battle of its own. Day in and day out, they spend their time analyzing the pros and cons of every single decision. They make decisions and take actions based on validated proof. So, when you...

Here’s #5 Ways to Improve Net Promoter Score in 2020

Net Promoter Score has become the leading choice of weapon for companies around the world to understand the psyche of its customers. With a simple question, it helps you capture the minds of your customer. Add a follow-up question to that, and you would have...

#5 Actionable Tips to Improve NPS Survey Response Rate in 2020

In its first year of operations, In 1886, Coca-Cola managed to sell an average of nine bottles per day. Today, the brand sells an average of 1.4 billion beverage servings every day. What does it have to do with your Net Promoter Score® Survey response rate, you ask? As a brand that dabbles…

How Organizations can handle their Detractors in 2020

I recently had a bad delivery experience with a food aggregator and like any irate customer, I let the live agent know about the same. They ensured to give me a call within 3 min of receiving my unpleasant message, initiated a refund and also...

How to handle detractors and convert them to promoters?

The first step towards identifying your detractors would be to record customer feedback across multiple channels(email, social media, SMS, calls, etc) and deploy an NPS tool to assess your customer split between promoters, detractors, and passives. Post that, start by assessing a customer’s journey and...

Here’s 7 Strong Reasons so that you do not slack on calculating your business’...

If your business has higher NPS vis-a-vis your competitors, it means you are able to retain your customers better than your competitors do. Your customer retention rate is so pivotal to the existence of your business. Image Credits: https://lumoa.me The founder of NPS, Fred Reichheld...

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