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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Employee Engagement
Employee Engagement
Reducing Agent Turnover: Applying Analytics to 100-Year-Old Observations
Bill Price
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March 7, 2024
24 Ways 2024 Customer Experience is Smarter: CX = EX (Part 3 of 4)
Lynn Hunsaker
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March 7, 2024
Using Gamification to Drive Employee Engagement
Syed Balkhi
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March 4, 2024
How AI-Powered Software Solutions are Enhancing Employee Experience at the Workplace
Pratip Biswas
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March 3, 2024
What should a salesperson expect from their first few days in a new sales role?
Bob Apollo
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February 22, 2024
Three Obstacles to Building a Sales Culture of Excellence
Colleen Stanley
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February 21, 2024
Building Customer Loyalty in Manufacturing Companies: The Role of Value Creators and Maintainers
Sam Klaidman
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February 20, 2024
Activating Your Employees for Better Business Outcomes
Annette Franz
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February 20, 2024
(2:56) “The Importance of Setting Learning Goals for Sales Leaders”
Colleen Stanley
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February 18, 2024
Work And Value Creation
Gautam Mahajan
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February 16, 2024
The frontline is where you connect EX and CX together in a very natural way – Interview with Joe...
Adrian Swinscoe
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February 16, 2024
Sales Goals or Learning Goals
Colleen Stanley
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February 16, 2024
The Power of a Recognition Sales Culture
Colleen Stanley
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February 15, 2024
(3:42 Video) “Recognition’s Role: Cultivating a Culture of Appreciation”
Colleen Stanley
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February 13, 2024
CEOs Say Employee Engagement and Retention Are Top Priorities
Annette Franz
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February 4, 2024
End of Year Lessons
Cassius Rhue
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February 2, 2024
How AI will Impact CX in 2024
Ryan Tamminga
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January 30, 2024
The raw and honest truth about what agents think about their jobs – Interview with Juanita Coley
Adrian Swinscoe
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January 30, 2024
The Art of Getting Buy-In: A Journey of Vision and Transformation
Colleen Stanley
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January 30, 2024
RESISTANCE: why we get it and how to avoid it
Sharon Drew Morgen
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January 29, 2024
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New Posts
Profiling the Key Roles in your Ideal Customers
Bob Apollo
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March 13, 2024
How Much Does it Cost to Develop the Didi Taxi App?
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March 13, 2024
The Future of Content: Evangelists & Decentralized Media Houses
Michael Becker
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March 13, 2024
Improving Customer Loyalty Through Data Minimization
Greg Kihlstrom
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March 13, 2024
Here’s How to Fix a Customer Success Strategy
Guruprasad Pammi
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March 13, 2024