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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Service Technology
Page 13
Service Technology
Customer Self-Service Capabilities Aren’t Just For Customers
Paul Selby
-
May 3, 2018
Using AI to Predict Needs and Deliver a Fluid CX
Jesse Himsworth
-
April 18, 2018
The Psychology of Customer Support: Why People Love Live Chat
Mike Dupuy
-
April 16, 2018
A Recent Customer Experience and What I Wish I Had Said
Jeremy Watkin
-
April 5, 2018
Achieving fully autonomous customer care
Richard Crowe
-
March 29, 2018
Ready or Not: AI Customer Service Will Change Your Business and Brand
Kim Campbell
-
March 28, 2018
5 Ways Support Teams Use Slack to Improve Communication
Jeremy Watkin
-
March 11, 2018
Can You Provide Great Customer Service Without Being Attentive?
Gemma Baker
-
March 2, 2018
4 Myths About Chat Support. AI to the Rescue?
Jeremy Watkin
-
February 13, 2018
The Recipe for a Successful CX Strategy
Brian Hannon
-
February 3, 2018
Drive More Traffic To Your Website By Giving Instant Answers Through Web Chat Support
Fred Chua
-
January 24, 2018
Getting live chat right is much more than a software sale – Interview with Jamie Edwards of Kayako
Adrian Swinscoe
-
January 23, 2018
Improve Customer Service With A Planned Approach To Machine Learning
Paul Selby
-
January 23, 2018
2018: 5 Ways AI will Make You Love Customer Service in 2018
Robert Weideman
-
January 10, 2018
Looking into the Customer Support Crystal Ball: 6 Predictions for 2018
Anand Janefalkar
-
December 28, 2017
Seven steps to digital customer service excellence in 2018
Anand Subramaniam
-
December 28, 2017
Stay Nimble with “A La Carte” Customer Service Solutions
Jeremy Watkin
-
December 7, 2017
The Customer Support Equation: Finding the Balance Between Humans and Bots
Anand Janefalkar
-
November 23, 2017
The New Rules of Employee Empowerment
Jeff Toister
-
November 16, 2017
Support of Things Explained in 90 Seconds – Video
Hagai Shaham
-
November 13, 2017
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Page 13 of 17
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