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Richard Crowe

Richard Crowe
Rich Crowe leads global marketing for Nokia Digital Experience solutions, helping service providers transform customer engagement and customer care using deep network and consumer insights.Rich has previously held senior roles in product management and business development, as well as consulted with numerous service providers on evolving business models for growth.Rich holds a master’s degree from the University of Virginia and a bachelor’s degree from Carnegie Mellon University.

Achieving fully autonomous customer care

When it comes to customer care, the best customer experience is no experience at all because services just work the way the customer expects—the...

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