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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Service Technology
Page 14
Service Technology
Facebook Messenger & Customer Experience; A Match Made in Heaven?
Benjamin Payne
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November 13, 2017
The Customer Service Bot That Can Save Humanity
Jeff Toister
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November 9, 2017
Why Live Messaging is the Next Big Thing for Customer Service
Natalie Petouhoff
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November 2, 2017
7 Ways in which Artificial Intelligence is Redefining Customer Experience in Contact Centers
Mansi Bhatia
-
November 1, 2017
Automotive customer service gets a boost from smart car tech
Dan Blacharski
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October 26, 2017
Can Blending Artificial Intelligence With Human Expertise Improve Customer Service?
Fred Chua
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October 25, 2017
Messaging Done Right Takes Teamwork Between Virtual and Live Agents
Marina Kalika
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October 25, 2017
Adding Machine Learning And Artificial Intelligence To Customer Service
Paul Selby
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October 23, 2017
Myths Debunked: StartUps Have Multiple Reasons to Work with a Customer Service Provider
Fara Haron
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October 19, 2017
Why The Highest Compliance should be your Baseline for Customer Service Messaging
Matt Tumbleson
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October 15, 2017
What a Business Should Look for in Help Desk Software
Bhavesh Koladiya
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October 13, 2017
3 Times “Machines” Took Customer Service Jobs And Created Better Work For Humans
Paul Selby
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October 10, 2017
Why a Knowledge Base Is Such a Giant Leap in the Arena of Customer Service
Sameer Bhatia
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October 1, 2017
The End of the Age of Frustration: Artificial Intelligence Will Help Create Better Customer Service Agents
Sarah Patterson
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September 29, 2017
3 Ways Workflow Software Has Redefined Customer Support
Steve Wilson
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September 28, 2017
How Does Visual Support Works? – An Infographic
Hagai Shaham
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September 25, 2017
The Importance of Co-ordinated CRM and Contact Centre Strategies
Martin Hill-Wilson
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September 13, 2017
5 Signs Your Support Needs A Live Chat Software
Bhavesh Koladiya
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September 10, 2017
Chatbots: Are You a Match?
Kouris Kalligas
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September 6, 2017
Customer Service in a World of Ambient Computing – The Service Center View
Thomas Wieberneit
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September 2, 2017
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Page 14 of 17
New Posts
Creating an IoT Product MVP: Rationale and Steps for Development
Mrunal Chokshi
-
April 19, 2024
Customer Experience Strategy: Paradigm Shift!
Martha Brooke
-
April 19, 2024
Customer screw-ups are your fault
Nicholas Zeisler
-
April 19, 2024
Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey
Shep Hyken
-
April 19, 2024
Ominous Signs for Sales Teams and Baseball Can Help
Dave Kurlan
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April 19, 2024