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Anand Janefalkar

Anand Janefalkar
As Founder and CEO of UJET (https://www.ujet.co/), Anand Janefalkar is focused on leading UJET into its next stage of growth by providing the tools and technology businesses need to create an immersive, engaging, and one-of-a-kind customer experience. Prior to UJET, Anand held key roles at both Motorola and Jawbone, as well as serving as a technical advisor for various startups in the Bay Area. He holds a Bachelor of Engineering in Electronics from Mumbai University and a Master of Science in Telecommunications from Southern Methodist University.

Protecting Company and Customer Data in a Remote World

Working from home is the new normal and something we will likely see continue to some degree from here on out. With many customer...

Best Practices for Managing Remote Customer Support Teams

The impacts of COVID-19 have been far reaching and have impacted almost every aspect of our lives. With this new normal well underway, many...

Five Ways to Show Customers the Love

With Valentine’s Day-mania in full swing, people everywhere are making plans, purchasing gifts, and thinking of ways they can show their loved ones just...

The Customer Experience Impact of Millennials and Generation Z

No matter the size or industry, every organization knows that it is hard to ignore the emergence and impact of Millennials and Generation Z....

Digitally Transforming the Contact Center: Five Steps to Success

“Digital transformation” is a term we hear about all the time, but what exactly is it? In its basic sense, digital transformation is leveraging...

Looking into the Customer Support Crystal Ball: 6 Predictions for 2018

A shift is occurring in the customer support industry. After years of looking at support as just a cost center, companies are waking up...

The Customer Support Equation: Finding the Balance Between Humans and Bots

Artificial intelligence (AI) is deemed by many as the next big thing in customer support. The concept of intelligent data or pattern-driven automation is...

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