Archive | Enterprise Technology

The Software Formerly Known as CRM?

By on Aug 30, 2014

There was a buzz in the air at this year’s CRM Evolution about the sudden realization that Customer Relation Management (CRM) is dead. One of the new replacement terms thrown about quite liberally was the term Customer Managed Relationships (CMR).

The Human Touch vs. Self-Checkout

By on Aug 26, 2014

Walmart is replacing their self-service checkout this holiday season.  Instead, they are employing people to provide a personal touch and customer service at the point …