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Archive | Enterprise Technology

My Dashboard Pet Peeve

Blog post by on July 20, 2014

I have a pet peeve about business dashboards. Dashboards are great in theory. The idea is to present the most important information about the business in a single display so you can see at a glance how …

Last quarter’s CRM market news in 60 seconds…

Blog post by on July 20, 2014

In case you missed them, here’s my 60 second bullet point round-up of the main CRM software stories last quarter: April Salesforce.com take a cue from Amazon’s ‘Mayday’ customer support feature on the Kindle Fire to add …

What connection brings

Blog post by on July 17, 2014

The kids were sleeping in the backseats as our loaded down Sequoia traversed the winding road over the sheer cliffs that drop down into the vast and rugged Pacific coastline. I asked my wife in a whisper …

Technology Transformation Loves Service Design

Blog post by on July 16, 2014

According to a recent report, 66% of all technology transformation projects fail. To put this another way, $6.2tn is ploughed into failed technology projects every year. This makes depressing reading for any organisation about to invest in …