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Within five years, contact center agents will become contact center specialists – Interview with Sam Wilson of 8×8

Adrian Swinscoe -

Enhancing First-Contact Resolution with AI-Powered Automation in Contact Centers

Maulik Pandya -

Transforming Retail Customer Experience with IoT

Mrunal Chokshi -

Enhancing home services with call tracking tech

Chris Todd -

Companies are replacing more martech, focused on integrations and APIs, and still expanding their stacks

Scott Brinker -

How to Join the Personalisation Revolution to Move from Ordinary to Extraordinary

Colin Shaw -

Beyond the Inbox: How AI Enhances Email Marketing’s Relevance and Impact

Tara DeZao -

Omnichannel Strategies: Challenges and Building Blocks

Annette Franz -
The Evolution of Data Exchange Software

The Evolution of Data Exchange Software

Prince Kumar -

Data Standardization as a Catalyst for Improved Analytics and Strategic Planning

Richa Pokhriyal -

Lessons from Amazon, Walmart, and Zara: How Operational Excellence Can Improve Customer Experience

Sahil Shetty -

Why the Telecom Industry Should opt for a Self-Service Portal: 7 Powerful Reasons

Dhvanil Reshamwala -

Master Salesforce CPQ: 5 Mistakes That Could Derail Your Implementation

Richa Pokhriyal -

Walking the Talk with AI

Bob Apollo -

Who’s in the driver’s seat – Human or Agent?

Thomas Wieberneit -

How to Solve Issues With Remote Team Management

Nidhi Dubey -

AI’s Impact on Digital Transformation Across Various Industries

Mrunal Chokshi -

Top Cloud Computing Trends Transforming CRM and Service Delivery

Maulik Pandya -

Building Technology Partnerships in the Services Industry: Key Strategies for Success

Varsha Tomar -

The Four Pillars of Modern Business Apps: AI, Composability, Cloud-Native, and Ecosystem-Driven

Nidhi Dubey -
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