Top

Archive | ! Blog

7 Ideas To Make ‘Thank You’ Work In Your Business

Blog post by on August 30, 2014

Do you want to improve productivity and loyalty in your business? Well, start saying ‘Thank You’! A new report from One4all Rewards says that business leaders who say ‘Thank you’ have more motivated staff, higher rates of staff retention, find …

What We Can Learn from Google’s Empowered Culture

Blog post by on August 30, 2014

In 2014, Google topped the Fortune 100 Best Companies to Work for list, a place that they have been happy to occupy every year since 2012. But it’s hardly a surprise, because Googlers are an empowered team. …

Marketing-Sales Alignment: Real-World Lessons

Blog post by on August 30, 2014

How Emerging Tech Provider Tintri is Transforming Marketing from Demand Gen to Revenue Gen Marketing and Sales Alignment. Stick a needle in my eye, right? Wrong. Dead wrong. CEOs and Boards of Directors rank driving and measuring …

7 Ways to Build Online Customer Trust

Blog post by on August 30, 2014

It’s easy to build trust when you have the opportunity to connect with customers in person. You can look into their eyes, read their expressions, and interact at a more personal level. Even on the phone you …

3 Ways to Simplify B2B Customer Relationships

Blog post by on August 29, 2014

At first glance, it might seem that delivering a great experience is easier for business-to-business (B2B) companies than for consumer-facing firms (B2C). B2B companies typically serve fewer customers, and a small pool of relationships can be mistaken …

THIS is Wow customer service! Nice job Thor!

Blog post by on August 29, 2014

I actually laughed out  loud when I read this. (If you click on the image, you’ll see a larger version.   This is a winner from an Amazon.com rep who goes by the name Thor.  Talk about …

Cross-channel customer feedback

Blog post by on August 29, 2014

If you check your bank balance online and then call customer service because you discovered a mistake, chances are that you think of that as two parts of a single customer experience. But in almost every case, …