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Customer Service Means Listening and Taking Action

Blog post by on September 1, 2014

There is this saying in the call center industry that goes something like, “Customer complaints are a golden opportunity to do better”. If it sounds quite weird, well think of it this way: listening to customer feedback, …

Creating the ‘right’ impression at exhibitions

Blog post by on September 1, 2014

Exhibitions and conference halls are busy places; stand upon stand of companies and businesses offering their products or services, all telling passing potential customers they are the best people with whom to spend their hard-earned money. In …

Longer Podcasts Are More Popular

Blog post by on September 1, 2014

After listening to my favorite podcast, Hardcore History and hearing the host Dan Carlin guest star on Slate’s Political Gabfest, I started thinking about how popular the Hardcore History podcast is.  While many podcasts are 30 or 60 …

#SHAVEMESIR! A Dramatically And Demonstrably Different Way To Pay!

Blog post by on September 1, 2014

Fancy paying for your goods with ‘Tweets’? Well, that’s what you can do at London’s first social media barber’s pop-up shop! This collaboration between online retailer www.yes-sir.com and Marylebone-based Gentlemen’s grooming room Man Made London will allow customers …

Hell hath no fury like a customer scorned

Blog post by on September 1, 2014

Whatever your definition of “brand” is, from your customers’ perspective a brand is whatever they experience with a product that is sold under the brand’s name. The only reason any company ever invested into graphics, messaging, advertising …

LinkedIn Networking Run Amuck!

Blog post by on September 1, 2014

I wish I was making this stuff up, unfortunately, the incredibly bad practices of too many on LinkedIn are far more intriguing than anything I could make up. This morning, I get two LinkedIn messages from the …