Krista Sheridan
Krista Sheridan
Krista Sheridan is a Customer Experience veteran with a passion for helping people better understand how they are connected to the customer, the value of the work they do each day, and how to drive actions that engage customers and deliver strong business results. Krista's current focus at TELUS is Leadership Development for a Customer First Culture.
Four Ways to Take Your CX Strategy to the Next Level in 2020
2020 – The year that once felt so far away, so incredibly futuristic, is now just around the corner. Along with this much anticipated year,...
3 Ways to Talk About CX So Others Will Want to Listen
Picture this. When you send out meeting invitations, everyone accepts in seconds, and so many people want to join you have to hold multiple sessions...
3 Simple Habits to Boost CX Innovation. Every Day.
You don’t have to be Apple, Amazon or Google to be an innovation powerhouse. It often feels that way, but it shouldn’t. If you look...
Collaboration: The Skill to Tackle Your Biggest CX Challenges
What’s your biggest CX bugaboo, that one that just doesn’t seem to go away? Maybe it’s those frustrating silos, creating compelling business cases, data integration...
Selling CX: 3 Steps to Make Dreams Come True
When was the last time you took time out to practice your sales skills? Yes. Your sales skills. If you’re like most people who don’t…
6 Ways to Take Your CX Strategy to the Next Level in 2019
Is delivering your ideal customer experience effortless? Does it just seem to happen, everything chugging along, everyone on the same page, working together, finishing...
How to Keep Unconscious Bias from Sabotaging Customer Experience Success
Is unconscious bias impacting your CX programs and initiatives? Yes, it probably is. Thankfully, it's not as difficult to overcome as you think. This...
Should Customers or Employees Come First? Yes!
Is it customers first? Or is it employees first? You could spend days debating this one and still not come up with an answer...
How to Increase Your Odds of CX Success? Measure Less. Talk More.
We measure CX more often, in more depth and in more ways than ever before. We are surrounded by mountains of data and metrics...
THE CX Skill for 2018
Be curious. Be lazy. Be often. Now, I am guessing your eyes might be lingering on the word “lazy” and be ready to stop reading....
Want to Boost CX Innovation? Step Outside the Office
Nurturing and supporting the values of your organization outside of the office makes your vision more authentic to your employees. And it enables them to…
3 Questions to Improve Your CX in 2018
You’ve probably seen one of the latest Google Pixel 2 Commercials – “Questioning”. It starts with “When you change a period to a question...
How to Get Support for Your CX Vision? Just Ask
A few months ago I was in my neighbourhood bookstore and came across Amanda Palmer’s “The Art of Asking”. I have been told by...
6 Ways to Take Your CX Strategy to the Next Level in 2018
A number of years ago, I had the opportunity to hear members of the Zappos team speak at a conference. You could tell by...
Stay on Top of Your CX Game: 3 Ways to Keep Learning
A couple of months ago I made a switch I had been dreading: I made the move ...
3 Ways to Humanize Your CX Strategy
Just over a year ago on a beautiful summer day here in Toronto, my husband and I...
Build a Diverse CX Team to Boost Everyday Innovation
In 2012 I stood in line with great anticipation for the Seth Rogen and ...
5 Ways to Rally Support for Your CX Vision. Hint: Start with “Why”
Over the Christmas break I was sitting in the stands of the University of Toronto pool as...
Give Procurement — and Other UNusual Suspects — a Seat at Your CX Table
Include the “unusual suspects” at your CX table to extend your reach, multiply your impact, and...
