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Unisys’ Crystal Ball Shows CRM-ERP Integration and a Push for Metrics in 2005: An Interview with Rich Jaso

Rich Jaso -

Why Is Advocacy Important?

Forum Moderator -

CRM in China? Here’s Why It Has a Few Years To Get There

Sampson Lee -

What Are We Looking for in 2005? The Year in a Hand-Basket

Paul Greenberg -

Will the Consumer Be at the Helm of the Smart Bank of the Future?

Bryan Foss -

Ensure That Your CRM Project Starts Off on the Right Foot: Six Principles To Achieving CRM Project Success

Morris Karolicki -

How Would You Describe the Job of a CRM Manager?

Forum Moderator -

Email, Blogs and RSS To Be Hot Marketing Trends in 2005

Larry Chase -

A Prediction: Integrated Multichannel Self-Service Will Gain Momentum

Christine Wright -

The “S” Word: Strategy Can Sabotage CRM

Jill DychÉ -

Who Owns Customer-Centricity?: A Round Table Discussion

Round Table -

SME Vendor CEOs Take Note: Focus on Agility

Janet White -

Good CRM Must Have Objectives and Measurements

Jeremy Cox -

CRM 2005: Will Technology Finally Live Up to Its Potential?

Jim Dickie -

Expect a Year Full of Opportunity and More Surprises

Denis Pombriant -

CRM Process Design for 2005: The End of Amateur Hour

Dick Lee -

CRM Industry Predictions for 2005: Five Key Trends

Bob Thompson -

The Message to CRM Vendors in 2004? Show Me the Money!

Jim Dickie -

A New Era of Account Service? (I Hugged a Client)

Eric Thiegs -

Customer Expectation

Forum Moderator -
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