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CBM News: Vendor “Spits on Microsoft, Laughs at Salesforce.com”

David Sims -

Customer Experience Success Starts with Insight: Transforming Data into Action

Jeff Gilleland -

AAA Western and Central New York Selects CDC Software’s Pivotal CRM Solution To Manage Its 880,000 Members

News Editor -

Seapine Software Offers ALM Tool Financing through Summit Funding Group

News Editor -

Great Quote

Peter Cohan -

How 10 people can create a buzz in 48 hours that changed Google search results — the Mindshare Report

Axel Schultze -

Why Do Stubborn Folks Continue Trying to Force-Fit Lean & Six Sigma in Customer Service, Sales & Marketing

Dick Lee -

“CRM” and “SaaS” Not Familiar Terms to Most SMBs

Bob Thompson -

eGain Achieves Knowledge-Centered Support (KCS) Verification from the Consortium for Service Innovation

News Editor -

Seapine Software Positioned in “Visionaries” Quadrant for Software Change and Configuration Management Report

News Editor -

Customer Lifecycle Management in 100 Days!

Graham Hill -

Salesforce.com Puts Sales/Service Cloud in Your Pocket

Bob Thompson -

Verdasys Selects Makana for Incentive Compensation Management

News Editor -

Intelliworks Survey Finds European Business Schools Could Benefit From Improved Email Response

News Editor -

Trinity Technologies and Informative Graphics Join Forces to Create Comprehensive Records Management, eDiscovery and Redaction

News Editor -

Mimosa Systems Next-Generation Email Archiving Solution Receives Top Marks In Redmond Magazine MVP Product Review

News Editor -

Asigra and CoreVault Support Legal Community with Delivery of Business-Class Cloud Backup & Recovery

News Editor -

Sage North America Announces ACT! by Sage for Financial Professionals 11

News Editor -

Marketing Data Provider Expands Despite Recession

News Editor -

Another Reason to Arrive 15 Minutes Early for Web Meetings

Peter Cohan -
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