CustomerThink Celebrates 20 Years of Customer-Centric Thought Leadership, Honors Top Authors with Hall of Fame Award


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The world’s largest online community focused on customer-centric business management has celebrated its 20th anniversary and recognized five authors with Hall of Fame award.

CORONADO, Calif. July 12, 2018 — Launched in 1998 with email-based newsletters and discussion lists, CustomerThink has evolved and grown tremendously over two decades. Initially focused on Customer Relationship Management with the site, the online community rebranded as in 2007 to support a wider array of topics including Customer Experience Management, social business, innovation, leadership, and much more.

Home to over 50,000 articles and blog posts, is a leading resource for business leaders who wish to build and execute a customer-centric business strategy. The site has 40,000 registered members and serves 2 million web visitors per year.

Out of nearly 3,000 registered authors, five were recognized at a June 28 dinner with a Hall of Fame award for their long-term, outstanding contributions. Earning Hall of Fame status requires at least five years contributing as an author, with a minimum of 100 published posts, at least 100 comments on those posts, and over 100,000 total views. The CustomerThink Hall of Fame honorees are (presented in alphabetical order):

  • Bob Hayes, PhD, Founder, Business Over Broadway
    A data scientist and author of several books on Voice of Customer analytics, Bob Hayes has generously shared his original research on customer loyalty metrics, data science skills, and AI/machine learning, aiming to help managers apply the scientific method to improving customer relationships
  • Graham Hill, Management Consultant, Optima Partners
    When blogging was introduced in 2007, Graham Hill led the way and became the community’s most prolific and influential CRM author. He challenges conventional thinking, providing food for thought to business executives contemplating using technology to catalyze changes in business operating models.
  • Lynn Hunsaker, Chief Customer Officer, ClearAction Continuum
    One of the world’s top Customer Experience Management thought leaders, Lynn Hunsaker has decades of experience in management, consulting, and research. She has been a perennial top 10 author for the past decade, consistently providing fact-based and actionable content to help managers improve customer experience effectiveness.
  • Michael Lowenstein, PhD, Thought Leadership Principal, Beyond Philosophy
    An author of seven books, Michael Lowenstein has been the community’s leading advocate for customer loyalty, a core issue from the very beginning on the community. His articles and blog posts help explain how to build a closer bond with customers and connect employee engagement with customer experience.
  • Andrew Rudin, Managing Principal, Contrary Domino
    In 15 years as an author Andrew Rudin has contributed hundreds of posts on sales, business development, and revenue risk management. In addition, he’s one of CustomerThink’s most prolific commenters, helping add value to other posts to sharpen thinking and action plans.

CustomerThink founder Bob Thompson commended these authors in his Hall of Fame announcement. “As CustomerThink starts on its third decade to help improve customer-centric thinking and action, I’m thrilled to honor these five extraordinary authors. Each epitomizes our community’s culture of openly sharing thought leadership content and improving critical thinking to help business leaders succeed on their customer-centric journey.”

About CustomerThink

CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. The site publishes high-quality articles, blogs and discussion; conducts research on key issues and trends; and facilitates interactions with a global experts. CustomerThink was founded in 2000 (as by Bob Thompson, CEO and Editor-in-Chief, who is responsible for the editorial vision and research agenda. Thompson conducts research on leading trends in customer-centric business management; blogs about industry developments; writes articles and reports; and gives keynotes at conferences worldwide. For more information please visit

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