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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 578
Enterprise Technology
The Grasshopper and the Ant: A Fable for Developers and IT
Jake Sorofman
-
October 12, 2010
NBC’s Outsourced: The Script Doesn’t Cut it
Kevin OBrien
-
October 11, 2010
Customer Service in the Free Business Model
Kevin OBrien
-
October 6, 2010
Amazon Can Do It. Why Can’t You?
Jake Sorofman
-
October 6, 2010
17 Minutes with Olga from Amazon
Brian Jameson
-
October 6, 2010
Average business application launched with $1 million technical debt
Walter Adamson
-
October 5, 2010
Answers for Call Centers – How to “Earn the Rave” of Your Customers and Employees (Part 2)
Jeanne Bliss
-
October 4, 2010
3 illustrations of why integrated communiction and collaboration software is good for you
Pankaj Taneja
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October 4, 2010
Tag and tell technology: If this old chair could talk
Marc Sokol
-
October 3, 2010
Room makeover: tech that’s down the pike
Vijay Dandapani
-
October 3, 2010
Ego battle obscures Oracle’s real Cloud Shift with Amazon
Walter Adamson
-
September 29, 2010
The Customer Experience and the Call Center
Colin Taylor
-
September 29, 2010
Customer Analytics > Optimizing Collection Efforts, Part2
Roman Lenzen
-
September 28, 2010
The Contact Center Balancing Act: Efficiency vs. Customer Experience
Mary Cook
-
September 28, 2010
Customer intimacy: who is achieving it and who needs work?
Andy Wood
-
September 28, 2010
Mobile Devices and Online Tools Student Survey
Michael Rees
-
September 26, 2010
Technology is just a tool… but are you skilled with it?
Scott Brinker
-
September 26, 2010
The IT-as-a-Service Evolution: What Does it Mean for Your Job?
Jake Sorofman
-
September 23, 2010
Do Small Businesses Need Marketing Automation?
David Raab
-
September 23, 2010
How to Design a Customer-Centric Technology Architecture (for Business Leaders and Geeks)
Patricia Seybold
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September 23, 2010
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